Information We Collect
When you contact Sage Hill Counseling via SMS, phone, email, or our website, we may collect the following:
- Your name
- Phone number
- Email address
- Appointment scheduling information
- General information about your therapy interests
How We Use Your Information
We use the information you provide solely to support your care and our communications with you:
- Schedule and manage appointments
- Communicate with you about our services
- Match you with appropriate therapists
- Provide administrative support
We do not use SMS messaging to send promotional or marketing content. All text message conversations are initiated by you or in direct response to your inquiry.
HIPAA Compliance
Sage Hill Counseling is committed to protecting your health information in accordance with federal law.
HIPAA (Health Insurance Portability and Accountability Act) regulations govern how we handle all clinical information. Protected health information (PHI) is handled exclusively through secure, HIPAA-compliant systems and is never transmitted via SMS.
Information Sharing
We do not sell, rent, or share your personal information with third parties for marketing purposes. Your information may only be shared in the following limited circumstances:
- With your therapist for treatment purposes
- As required by law
- With your explicit consent
SMS Messaging
- All text message conversations are customer-initiated
- You may opt out of SMS communication at any time by replying STOP
- Standard message and data rates may apply
- We do not store detailed message transcripts beyond what is necessary for appointment scheduling
Data Security
We implement reasonable security measures to protect your personal information from unauthorized access, alteration, or disclosure.
Your Rights
You have the right to:
- Access your personal information
- Request corrections to your information
- Opt out of SMS communications
- Request deletion of your information (subject to legal and clinical record-keeping requirements)
Contact Us
For questions about this privacy policy or our data practices, please reach out directly.
Sage Hill Counseling
Nashville, TN 37212