Privacy Policy — Sage Hill Counseling

Sage Hill Counseling

Privacy Policy

Last Updated: February 2026

Your privacy is foundational to the work we do. This policy explains what information we collect, how we use it, and the protections we put in place — so you can feel confident every time you reach out.

When you contact Sage Hill Counseling via SMS, phone, email, or our website, we may collect the following:

  • Your name
  • Phone number
  • Email address
  • Appointment scheduling information
  • General information about your therapy interests

We use the information you provide solely to support your care and our communications with you:

  • Schedule and manage appointments
  • Communicate with you about our services
  • Match you with appropriate therapists
  • Provide administrative support

We do not use SMS messaging to send promotional or marketing content. All text message conversations are initiated by you or in direct response to your inquiry.

Sage Hill Counseling is committed to protecting your health information in accordance with federal law.

HIPAA (Health Insurance Portability and Accountability Act) regulations govern how we handle all clinical information. Protected health information (PHI) is handled exclusively through secure, HIPAA-compliant systems and is never transmitted via SMS.

We do not sell, rent, or share your personal information with third parties for marketing purposes. Your information may only be shared in the following limited circumstances:

  • With your therapist for treatment purposes
  • As required by law
  • With your explicit consent
  • All text message conversations are customer-initiated
  • You may opt out of SMS communication at any time by replying STOP
  • Standard message and data rates may apply
  • We do not store detailed message transcripts beyond what is necessary for appointment scheduling

We implement reasonable security measures to protect your personal information from unauthorized access, alteration, or disclosure.

You have the right to:

  • Access your personal information
  • Request corrections to your information
  • Opt out of SMS communications
  • Request deletion of your information (subject to legal and clinical record-keeping requirements)

For questions about this privacy policy or our data practices, please reach out directly.

Sage Hill Counseling

Address 2416 21st Ave South, Suite 203
Nashville, TN 37212